Inês Lobo – Sales Manager – VMI/Corbis

A formação liderada pelo José Almeida foi extremamente útil e desde logo pudemos começar a aplicar os conhecimentos no dia-a-dia da nossa empresa. De tudo o que nos foi transmitido durante a formação, destacaria a importância do rapport, ou seja, a empatia criada entre o vendedor e o cliente, as técnicas para sermos capazes de lidar com as objecções – o “não” – e, em particular, uma frase que me ficou até hoje e que tenho sempre em mente quando inicio um processo de venda: “Vende aos outros, não como gostarias que te vendessem a ti, mas antes como eles gostam que se lhes venda!”. Parabéns, uma formação a recomendar, sem dúvida!

Inês Lobo – Sales Manager – VMI/Corbis (Banco de Imagem)


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